Returns + Exchanges

 

Returns

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached. Returned items must not be washed, worn or altered. 

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. 

To return or exchange by post, please follow these instructions:

  • Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.

  •  Affix the pre-addressed and pre-paid return label to your return package.

  •  Post your return package at any UK Post Office

  •  Your return will be processed within a maximum of 14 business days. Please note that if you have requested an exchange, a refund for the item will be refunded to the original payment method and our Customer Service team will contact you to arrange a new order.

Exchanges

All returns or exchanges of orders, by post, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.